5 Ways Performance Collision Center Ensures Exceptional Customer Service

Pearson Automotive puts customer service at the core of its business operations with the goal of serving customers for a lifetime. This is shown through Pearson Automotive’s recent recognition of the 2015 President’s Award presented by Ford. The prestigious award honors dealerships that have excelled in automotive retailing in 2015, by providing exceptional customer service and satisfaction. Pearson is a multi-year recipient of this honor. This focus on providing excellent customer service extends to the company’s Performance Collision Center as well. Below are five ways Performance Collision Center and its staff ensure customers have an exceptional experience:

1. Request the customer’s preferred phone number and email address—Performance Collision Center wants to support the customer at any time during the process. By getting the best contact information, our staff has easy access to helping to ensure we can best serve our customers.
2. Continuous updates and feedback to the customer—Keeping the customers up-to-date about their vehicle is key to making them feel comfortable and aware of the repairs.
3. Explanation of repair process–We try to explain the process upfront to let customers know what to expect and prepare for any potential delays that could occur when waiting on insurance companies or parts.
4. Facility choice–It’s the customer’s car so it’s the customer’s choice. We work with all insurance companies, so we are familiar with various policies and procedures and can help the customers work with their insurance company.
5. State-of-the-art facility—Vehicles today are extremely high-tech and customers need a facility that has the latest repair equipment, technical procedure access and trained repairmen to do the job correctly.

These are just five of the many ways that we try to provide excellent customer experiences at Performance Collision Center. Does your vehicle need repaired? If so, we invite you to experience our service yourself by scheduling a free estimate online or by calling the collision center at (317)-884-7924!