We are new full time RV'ers after retiring in April. We bought a used Ford F350 to pull our trailer from a dealership in Pasco WA before we headed out. We immediately started having transmission problems (they did not get a good review!). We limped along to Indiana hoping we could make it because we planned to stay there for 3 weeks visiting family. We started calling ahead to set up an appointment. We called at least 10 dealerships with service departments in the Indianapolis area and started losing hope that we could get it fixed in time to continue our planned itinerary. Then we called Pearson Ford in Zionsville and we got Bill Haygood on the line. This is a shout out to Bill. He gave us such great service. He told us he would do what he could and he did. He kept us informed along the way so we could arrange things on our end. And I am writing this review sitting in Texas and the truck is running like new. I've worked in the Customer Service Industry all my life and Bill has all of the qualities companies are looking for! We feel nothing but gratitude for the great service we got from Bill and Pearson Ford. Thank you!

Always a good experience with the Pearson Ford service department. They’re very knowledgeable and keep us informed throughout the process.

I have had issues with my expedition max platinum since day one. Which was in November 23. I bought it from Anderson ford of South Carolina. Don’t buy a soda from those folks. They can’t be trusted. So long story short took it to ford of Lafayette Indiana. That was the worst experience. After doing nothing for 4 months they told me to take it back to where I bought it. And I quote It’s their issue to fix. Or pay us out of pocket. Mind you this is a brand new $100,000 dollar vehicle. Absolute crazy sauce. I reached out to ford. They allowed me to take it to any dealer. I chose Pearson Ford. They set the appointment got me a loaner. Expedition may I add. Reached out to ford. Ford agreed to take care of everything. Amazing customer service! I don’t have my truck back yet but I feel like after months of the run around and having my truck in and out of Lafayette ford service. I want to show my appreciation. Again Thank you Pearson Ford.

Can not rave enough about how great my experience here was. Joel M in the service department was incredibly helpful, professional, courteous, and really helped me out big time. I plan to have my Fords exclusively serviced at this location moving forward thanks to his kindness and willingness to help. Joel is the man, and if you need work done on your car, he’s the guy that can get it done!

Davina was absolutely amazing to work with. She was definitely the most attentive and friendly car dealership employee I’ve ever crossed paths with. She always returned phone calls, and stayed in touch every step of the way. I would highly recommend the dealership.

I have to say this was the worst car buying experience I ever had. I bought a 2019 Toyota RAV4 from them. Everything about the car car was perfect. Had everything I wanted within my price range, and I am still very happy with my car. However, the actual process was a head ache. When I bought the car back in February, they gave me a temporary plate that expired April 7th. They said it would take 4-5 weeks to process, and that I would receive a text when the process was done. After that I would have to go to the DMV to register my car and get my plates. This, however, is not what happened. I did not receive a text until a week after my plate expired. After I received a text, I called the DMV and was told I couldn't register my car because I didn't have an active title and wouldn't have one until mid May, WAY longer than the 4-5 weeks I was told. Not sure what happened, or why it took so long to get my plates but the dealer was not of much help. I live in Illinois and drove 3 hours to get this car just to take nearly 3 months to get proper tags. Makes no sense at all. If I new I was going to go through that, I would have definitely chosen a different dealer. Lesson learn, I'm never buying a car from out of state ever again.

Recently, Pearson Ford's technical team carried out a software recall rectification on my 2023 Mustang GT/CS. The team's ability to provide services at my residential location was greatly appreciated. I was unavailable at the time, however, a confidant was present to offer them access to the garage in order to facilitate the required maintenance. I received positive feedback regarding their expert knowledge and professionalism during the quarter-hour service appointment. I can confidently assert that the technicians at Pearson Ford exceeded expectations. After having driven the car post-service, I detect a noticeable improvement in its performance. My sincere gratitude to Pearson Ford for their prompt and efficient service.

We had a fabulous experience at Pearson Ford. Our salesperson, Milakyi, was kind and attentive. I typically dread going into dealerships; however, Milakyi and the Pearson team (including Kayleigh-finance, Luke, and others) made the entire experience enjoyable! We highly recommend Pearson as you can tell they are a family owned business that strives to focus on customer service.

Drove up to Pearson Ford from Louisville, KY because they had the car I was looking for. I have bought many cars in my life, but I have to say that this was the most pleasant experience I have had buying a car! We quickly agreed upon a price and trade-in value, and they were able to beat my credit unions rate for financing by almost a 1/2 of a percent! Luke was a fabulous salesperson who even put up with my husband's bad jokes! :) Finance Manager Kayleigh was so sweet and got us right through all the paperwork!

I will preface this review with it’s usually very difficult for me to purchase a new vehicle because I’m kind of a difficult customer. I don’t like to play the games and back and forth how most dealerships conduct business. I have worked in the automotive industry previously and understand a lot of the “tricks of the trade.” I typically purchase a new vehicle then keep it until it has 150k-200k miles. Pearson Ford was by far the most pleasant and easiest car buying experience I’ve ever had. I called first to confirm the vehicle I wanted was in stock. I was ready to purchase when I arrived and they already had the keys out and vehicle ready to test drive. Upon them preparing the vehicle before I arrived they noticed an animal of some kind had gotten under the hood and destroyed part of the heat shield. The vehicle was brand new with only 8 miles on it and the damage was obviously from an animal. They notified me right away and told me they already had the part in stock and had it scheduled for service. It was going to take a few days because of the weekend and since I didn’t have a trade-in they put me in one of their new vehicles to drive until my new truck was ready. They listened to my needs and met each of them intently without trying to push anything on me. Finance department did an excellent job explaining all of my options for protection and warranty for my new vehicle without pushing a specific agenda. Very friendly and family oriented dealership and I will forever be a client of Pearson Ford.

At first I was skeptical about whether or not Pearson Ford would resolve the issue I was having with a used vehicle I purchased from them, happening only months after I drove it off the lot, but John Person III reassured me they would and my doubts dissolved. Pearson Ford took care of me like one of their own family. I highly recommend this dealership to anyone looking for a good purchase and people who stand behind what they sell. Well done, thank you!

I've been very pleased working with Kyle on my MachE updates. Top level customer service, including scheduling, quality work, and communication. Thank you for the continued positive experiences.

DO NOT take your car to get repaired here. They have had our car for FOUR MONTHS and have every excuse in the book to not have it ready. I have purchased several vehicles there and will NEVER buy another car from them again.

I wouldn’t recommend this place to anyone. I Bought a truck then they attempted to sell me an extended warranty, months after the purchase I start using my heat and it smells like rotten eggs, took it to a mechanic and the catalytic converter is bad, costing over $2,500 and come to find out if I would have purchased this wonderful warranty they attempted to peddle on me it wouldn’t have even been converted this! They responded to my first “stellar” review promising to “make things right” with this lemon of a car they sold off their lot with smiles and handshakes but when I called as implored to by the Pearson associate no answer or call back. Wonder why? They don’t care about the client and only care about selling crap cars to make a quick buck. Sad what the world has turned into.