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Pearson Ford always puts customers first!
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We are new full time RV'ers after retiring in April. We bought a used Ford F350 to pull our trailer from a dealership in Pasco WA before we headed out. We immediately started having transmission problems (they did not get a good review!). We limped along to Indiana hoping we could make it because we planned to stay there for 3 weeks visiting family. We started calling ahead to set up an appointment. We called at least 10 dealerships with service departments in the Indianapolis area and started losing hope that we could get it fixed in time to continue our planned itinerary. Then we called Pearson Ford in Zionsville and we got Bill Haygood on the line. This is a shout out to Bill. He gave us such great service. He told us he would do what he could and he did. He kept us informed along the way so we could arrange things on our end. And I am writing this review sitting in Texas and the truck is running like new. I've worked in the Customer Service Industry all my life and Bill has all of the qualities companies are looking for! We feel nothing but gratitude for the great service we got from Bill and Pearson Ford. Thank you!
Always a good experience with the Pearson Ford service department. They’re very knowledgeable and keep us informed throughout the process.
I have had issues with my expedition max platinum since day one. Which was in November 23. I bought it from Anderson ford of South Carolina. Don’t buy a soda from those folks. They can’t be trusted. So long story short took it to ford of Lafayette Indiana. That was the worst experience. After doing nothing for 4 months they told me to take it back to where I bought it. And I quote It’s their issue to fix. Or pay us out of pocket. Mind you this is a brand new $100,000 dollar vehicle. Absolute crazy sauce. I reached out to ford. They allowed me to take it to any dealer. I chose Pearson Ford. They set the appointment got me a loaner. Expedition may I add. Reached out to ford. Ford agreed to take care of everything. Amazing customer service! I don’t have my truck back yet but I feel like after months of the run around and having my truck in and out of Lafayette ford service. I want to show my appreciation. Again Thank you Pearson Ford.
Can not rave enough about how great my experience here was. Joel M in the service department was incredibly helpful, professional, courteous, and really helped me out big time. I plan to have my Fords exclusively serviced at this location moving forward thanks to his kindness and willingness to help. Joel is the man, and if you need work done on your car, he’s the guy that can get it done!
Davina was absolutely amazing to work with. She was definitely the most attentive and friendly car dealership employee I’ve ever crossed paths with. She always returned phone calls, and stayed in touch every step of the way. I would highly recommend the dealership.
Recently, Pearson Ford's technical team carried out a software recall rectification on my 2023 Mustang GT/CS. The team's ability to provide services at my residential location was greatly appreciated. I was unavailable at the time, however, a confidant was present to offer them access to the garage in order to facilitate the required maintenance. I received positive feedback regarding their expert knowledge and professionalism during the quarter-hour service appointment. I can confidently assert that the technicians at Pearson Ford exceeded expectations. After having driven the car post-service, I detect a noticeable improvement in its performance. My sincere gratitude to Pearson Ford for their prompt and efficient service.
We had a fabulous experience at Pearson Ford. Our salesperson, Milakyi, was kind and attentive. I typically dread going into dealerships; however, Milakyi and the Pearson team (including Kayleigh-finance, Luke, and others) made the entire experience enjoyable! We highly recommend Pearson as you can tell they are a family owned business that strives to focus on customer service.
Drove up to Pearson Ford from Louisville, KY because they had the car I was looking for. I have bought many cars in my life, but I have to say that this was the most pleasant experience I have had buying a car! We quickly agreed upon a price and trade-in value, and they were able to beat my credit unions rate for financing by almost a 1/2 of a percent! Luke was a fabulous salesperson who even put up with my husband's bad jokes! :) Finance Manager Kayleigh was so sweet and got us right through all the paperwork!
I will preface this review with it’s usually very difficult for me to purchase a new vehicle because I’m kind of a difficult customer. I don’t like to play the games and back and forth how most dealerships conduct business. I have worked in the automotive industry previously and understand a lot of the “tricks of the trade.” I typically purchase a new vehicle then keep it until it has 150k-200k miles. Pearson Ford was by far the most pleasant and easiest car buying experience I’ve ever had. I called first to confirm the vehicle I wanted was in stock. I was ready to purchase when I arrived and they already had the keys out and vehicle ready to test drive. Upon them preparing the vehicle before I arrived they noticed an animal of some kind had gotten under the hood and destroyed part of the heat shield. The vehicle was brand new with only 8 miles on it and the damage was obviously from an animal. They notified me right away and told me they already had the part in stock and had it scheduled for service. It was going to take a few days because of the weekend and since I didn’t have a trade-in they put me in one of their new vehicles to drive until my new truck was ready. They listened to my needs and met each of them intently without trying to push anything on me. Finance department did an excellent job explaining all of my options for protection and warranty for my new vehicle without pushing a specific agenda. Very friendly and family oriented dealership and I will forever be a client of Pearson Ford.
At first I was skeptical about whether or not Pearson Ford would resolve the issue I was having with a used vehicle I purchased from them, happening only months after I drove it off the lot, but John Person III reassured me they would and my doubts dissolved. Pearson Ford took care of me like one of their own family. I highly recommend this dealership to anyone looking for a good purchase and people who stand behind what they sell. Well done, thank you!
I've been very pleased working with Kyle on my MachE updates. Top level customer service, including scheduling, quality work, and communication. Thank you for the continued positive experiences.
Best experience I've ever had at a dealership! Stopped in for a 30 minute appointment, walked out two hours later with a truck. Can't say enough good things about Eliana and Michael. For once I didn't feel like I was being pushed for my money, and they both had very fun attitudes about everything. The building is very nicely laid out and the environment is very welcoming. Took advantage of the free coffee and clean bathrooms in between negotiating, which I felt bad even trying since the price was already so good. I've seen the exact same vehicle marked up $2-3k more at other places 😬 Don't even waste your time at other Ford dealers. Can't thank y'all enough for working with me!
EDIT: I did get a call from the service manager, Liz. She offered her apology, and I was happy with how they wanted to correct the situation. Clearly I wasn't happy with my initial visit. But they called, wanted to make it right, and showed they care. I really did appreciated it and will be giving them another chance. What was supposed to be a simple oil change turned into a major headache. I was initially quoted an hour for the oil change. No big deal. After about an hour plus some I was told they were "done with the oil change and were going to finish up with the recall" Something to that effect. I thought they were going to be done soon. After another hour and a half I lost patience and had to find someone, who eventually brought me to the manager of the service department. She did apologize for the wait; But overall it was almost 3 hours. On my drive home, the check engine light was on. I called them (Spoke to Naomi, she was very nice and very pleasant to talk to) who did schedule to have my car picked up (The guy who drove my vehicle to and from the dealership was pleasant too) . It was determined the ford tech inputted the wrong PCM code for the powertrain. When the PCM controls things like the actual powertrain, fuel injection controls, and turbo control, yeah that is a big deal.
I took my Ford F150 King Ranch in for service. Bill Haygood was my Service Advisor. He is amazing! A ++++++ He provided Fantastic Communication and went 200% to assure I would be happy. I am delighted. Great Job Bill!
I just have to say that MY experience with John Pearson, Liz, Mike and The Team was incredible from start to finish! They’re friendly, knowledgeable and just VERY beautiful people that are Amazing at what they do! Thanks team for making MEMORABLE MOMENTS💪🏽. Stay FORD TOUGH 💪🏽😉
I got a flat tire as I exited Coxhall Gardens. I was on Towne Rd calling for someone to come and fix tire when Collin from Pearson Ford pulled up behind me and offered to help! In short order he got me on the road. He wouldn’t take a tip either. Thank you Collin and Pearson Ford!
I have a 2002 Ford F150 that started leaking around the rear window. I called Peason Ford's body shop (collision repair) and was advised: "They could not fix or work on my truck due to the age limit." Of course, I panicked and asked to speak with the Manager. I was forwarded to Ms. Brewer, who rendered a solution to stop the leak, which she could order. I then purchased the suggested product and saw that it was a double-tube sealant and epoxy. Once I found that auto part stores, Lowe's, Home Depot and Menards, did not sell the caulk gun, I called Ms. Brewer back, who was able to get a mechanic to loan me his caulk gun. I sealed my rear window and stopped the leak. She went over and beyond to assist me. I truly appreciated that customer service towards me, a United States Marine. Thank you again, Ms. Brewer!
Couldnt ask for a better experience! Highly recommend the mobile service
I was just called by a man from Pearson Ford apologized to me for the misunderstanding a few months ago. Explained to me that they made a mistake and I should have only been charged the deductible of my policy and they will refund the difference. Not too often people or a business admit of a mistake and make it right after it's all said and done. Anyway I'm very happy about it and in another couple years when I need another truck, they will be the ones I visit first! Thanks.
Wes was very helpful and straightforward about a potential purchase on a Branco for an out of state deal. Ask for him. You won’t be disappointed.
Outstanding experience - best I've had on a long distance transaction. The truck was as described - perhaps better. Sean our sales rep was fantastic - constant communication and updates. Kayleigh - who handled the documents - was very efficient and super fast. The shipping company was excellent - enclosed trailer and very professional and timely. Thank you Sean, Kayleigh and team.
We were purchasing a used vehicle for one of our upcoming shop builds, and usually have had poor luck with most Indianapolis dealers. Having bought hundreds of vehicles, I have typically found locally shady pricing measures, bogus $2-3K "Cert" fees, extended high tactic sales, and low integrity front end staff. While I typically search/acquire outside the area, and also out of state for most purchases, I happened upon a used unit that matched description at Pearson and decided to consider using them for the first time. The initial engagement (brief email on purchase intention and simple pricing understanding) to Joe Julian (Sales Director) was quickly returned with line item information and no pressure tactics. I looked at three vehicles (two local and one in norther IN). The other local dealer "AM" (will leave only the acronym to not bad mouth as a business person, but just know we will never set foot in one of their dealers again) was the usual experience and started out the mornings commercial purchase on the wrong foot. I arrived at Pearson Ford and was greeted by Luke Dwyer (sales agent) and Joe with the vehicle parked out front ready to inspect and test drive. The interaction was professional, simple, and they provided good questions/information....and the vehicle was as described. I noted I was looking to check out one other unit with a dealer we use up north regularly, and would be finalizing decision that day. I asked for some basic paperwork for review, and Joe agreed to have it quickly to my email while I was in transit to review last unit for consideration. He and Luke quickly followed up. The ironic twist to the story/review is the unit up north was as described and so we did purchase it...however due to the positive interaction at Pearson...and my wife seeing the units we were looking to buy and commenting positively on the vehicle at Pearson I decided to personally buy the vehicle they were offering. After a simple email to Joe on the possibility the next business day, he quickly responded again with a competitive number and no BS tactics and clearly wanted to earn the business. We completed the deal the same day, and the process was simplified, each person was interested in our business, and genuinely seemed to enjoy what they were doing. I also learned that Pearson is still family owned, and the owners are regularly in house which likely makes the difference. In the end we closed the deal with Kayleigh Gentry whom was personable and made the paperwork pain free and not the typical back office second pressure wave. In the end, SUPER IMPRESSED with the entire staff that we briefly interacted with (Joe, Luke, and Kayleigh) and will be ensuring that Pearson is on our list of trusted partners for both business and personal vehicle purchases. I am rare to leave reviews, but felt with the overwhelmingly positive and professional experience we received they were very deserving. We have already referred another family business member to them for their business truck purchases. Nice work, well done, Pearson Ford Family. +BMW- @ XC TECH
Everyone we dealt with at Pearson Ford in Zionsville was fantastic! Luke our sales guy as well as the sales managers. Very prompt, friendly service!! Would highly recommend to anyone!
Bought a used F-250 from Michael Harness. He did a great job and was super helpful. Thank you for your help with my new vehicle
Best ford dealer around!!
Introducing the Ford Family

Built for the Road Forward
Your job has never been tougher. And we’ll be here to help you keep working. Ford Commercial Vehicles are engineered to withstand the severity of everyday on-the-job duty.
Welcome to Pearson Ford

Whether you are looking for a brand-new Ford right off the lot or a gently used vehicle, Pearson Ford is here for you. Located just outside of Indianapolis in the suburb of Zionsville, our highly trained staff will be able to help you find the best new or pre-owned vehicle to fit your needs and your budget, no matter your driving style.
New Ford Vehicles in Zionsville
If you are looking for a brand-new Ford vehicle, Pearson Ford is ready to show and teach you about the full lineup. Our dealership has models from each end of the spectrum and everywhere in between. From larger Ford F-150 trucks to the iconic Ford Mustang to the mid-sized Ford Escape, we have it all. And we will work with you to make sure you are paired with the best vehicle for your needs. No matter what you are looking for, we have something for you.
Used Vehicles for Sale
At Pearson Ford, we understand that not every customer will be interested in a brand-new model for purchase or lease. In addition to the new Ford models, we offer a wide range of affordable, high-quality used vehicles for sale from Ford and other domestic, imported, and luxury brands.
Prior to being made available on the lot, each pre-owned vehicle undergoes a thorough inspection to get a clean bill of health, with any service or repairs conducted and noted. In addition to the inspection report, Pearson Ford provides a free CARFAX report on each pre-owned vehicle available on our lot, detailing relevant information like maintenance visits, accident history, and owner history.
Financing Your Vehicle Purchase
After picking out the best vehicle for your needs, you will meet with our Ford financing team to determine the best financial plan for your budget, whether it is a purchase or, in the case of a new vehicle, lease. Working with both local and national lenders, as well as offering Ford Credit, Pearson Ford will help our customers get the best rates for their purchase so they can enjoy their vehicle.
Auto Maintenance & Service Center
Whether you lease or purchase a new or used vehicle, it is important to keep up-to-date and on schedule with routine maintenance and regular repairs to keep it running at top performance as long as possible. No matter what vehicle you wind up with, Pearson Ford will be able to service it in our certified Ford service center, keeping the car running for years to come.
From routine oil changes and tire rotations every 5,000 - 7,000 miles to brake service and recalls, our service center can accommodate your vehicle and keep you updated on any future issues that may arise. With an on-site auto parts center, Pearson Ford will be able to replace anything in your vehicle with genuine Ford parts specifically designed for your new or used car.
Visit Pearson Ford Today!
If you are interested in a new or used Ford vehicle, visit Pearson Ford today! Our team will work with you to find the best car to fit your needs and lifestyle. For more information or to set up a visit, contact us at 463-251-7400 today!
Pearson Ford
10650 North Michigan Road
Zionsville, IN 46077
Service:317-873-3333
Parts:317-873-3333
Directions